Fake online reviews: New guidelines and how will they benefit consumers

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On Monday (November 21), the government announced new standards after constituting a committee on checking fake and deceptive reviews on June 10 earlier this year. The new standard titled “IS 19000:2022” under the Bureau of Indian Standards (BIS) mandates platforms to have review administrators to moderate reviews to filter (using tools or manually) biased or fraudulent reviews.

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